Park Manager Development Program


Statement of Attainment




10 days



Course Outline

The park manager’s course is a bespoke package based on Certificate III and IV of tourism as well as units from the Business series of courses. This course has been developed in conjunction with our strategic partner, Reinforce Solutions, to be industry leading and contextually relevant.  The course is conducted over a 10 day period facilitated at a holiday park to immerse the student in the surroundings of the park manager.

For Further information, or to speak to the team, reach out at

Units of Competency

Unit Code Unit of Competency
Upon completion of the Park Manager Course, you will be issued with a statement of attainment for the units of competency below.
Introduction to holiday parks
Provide accommodation reception services
Enhance customer service experiences
RMS Operator course
Newbook Operator course
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Manage finances within a budget
Implement and monitor environmentally sustainable work practices
Prepare rooms for guests
Maintain property and structures
Provide general grounds care
Manage pool water quality
Maintain ethical and professional standards when using social media and online platforms
Identify hazards, assess and control safety risks
Implement and monitor WHS practices
Provide first aid

Upcoming Courses

Name Course Start Date Course End Date Cost
Park Manager Course - Reinforce Solutions - (Not a public offering) 21/08/2024 30/08/2024 $0.00

Lead Trainer

Louise McAlpine

Louise has extensive global experience in the tourism, hospitality and event industries.  A commercially astute professional who demonstrates sound judgment in developing and building organisational capability and results. Passionate trainer and assessor with highly developed communication and interpersonal skills that focus on achieving the best possible results for each individual learner with engaging and interactive assessments. High level of integrity with skills across sales, marketing, event and stakeholder management, negotiation and change management. Experience across all tourism accommodation sectors with product procurement, sales and operations and as a state judge for the annual caravan and camping awards of excellence.


What roles can I get with completion of this course?

Possible roles include:

  • Park Manager
  • Assistant Park Manager
  • Campground Manager
  • Caravan Park Manager

Can I apply for credit transfer or RPL?

If you have completed an accredited qualification or recognised units of study with a Registered
Training Organisation, you may be eligible for a credit transfer.

Trainers will need to review if your accredited qualification or recognised units are still within a current training package or are equivalent to the current training package or units. Discuss your previous educational qualifications with your trainer to see if this is a possibility for you.

Can I apply for recognition of prior learning?

RPL is available to any learner who can provide evidence of competency for the units offered within
the qualification. Please contact us for more information on this process and how to apply.

What are the entry requirements for the course?

There is no age limit, however applicants should have successfully completed year 10. Mature age and
students with prior learning and experience are encouraged to apply.

Students must have the necessary health and fitness to carry out the assessment requirements which

  • Office work
  • Grounds and maintenance work
  • Cleaning.

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